FAQs

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  General

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  Shipping

Frequently Asked Questions

1. How do I order a Manson Guitar (MA/MBM)?

   To order a Manson Guitar, please select from the models currently available on our website and add to your cart. Then, checkout and follow the on screen instructions to complete your order. If you encounter any problems while ordering, please contact [email protected]

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2. How long does it take for my guitar order to be processed?

   All guitars ordered from us go into our build queue to be built. Build times vary, ranging from two to four weeks, and are seasonally dependant. For an up-to-date build time, please contact [email protected] 

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3. The guitar I would like to order is not available/ I cannot see it on the website. How do I order it?

   If the guitar you are interested in is not currently available or showing on our website, please contact [email protected]. We will then notify you when the guitar is back in stock. 

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4. How do I order a Custom Manson?

   Currently, the Manson Guitar Works Custom Program is closed to new orders. If you are interested in a Custom Manson, and would like to be notified when the program is open again, please contact [email protected].

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5. I would like to order an MB-1. How do I do this?

   Currently the MB-1 is not available as a Custom or production model. If you would like to be notified when the MB-1 becomes available again, please contact [email protected]

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6. Do you ship Internationally?

   Manson Guitar Works do indeed ship Internationally. Please note that you will be charged VAT at your countries rate and Import Duty. The rate of VAT that you will pay will be that of your country which can usually be found on your governments website. As well as VAT you may be charged Import Duty. We cannot be specific on what the Duty you will be charged, as it is dependent on your country. VAT and Import Duty charges are your responsibility. For International orders we use the courier DHL. When your order has been dispatched and arrives in your country a DHL representative will contact you for payment of the VAT and Duty due on your order. DHL pay for these on your behalf so that you receive your order quickly and efficiently. Please note that due to this there will be an admin fee from DHL. If your country is not listed on checkout, or if you have any questions with regards to VAT and Import Duty, please contact [email protected] for more details. 

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7. How long does delivery take?

   Actual delivery times may vary depending on your location. For a more precise delivery time please contact [email protected]. 

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8. Do you ship to the EU?
   Manson Guitar Works do indeed ship to the EU. However, as of 01 January 2021, instead of paying any tax at point of purchase, VAT will be paid at the point of arrival of the goods into your country. The rate of VAT that you will pay will be that of your country which can usually be found on your governments website. As well as VAT you may be charged duty. We cannot be specific on what the Duty you will be charged, but as an example the Duty on an Electric Guitar is 3.7%. For EU orders we use the courier DHL. When your order has been dispatched and arrives in your country a DHL representative will contact you for payment of the VAT and Duty due on your order. DHL pay for these on your behalf so that you receive your order quickly and efficiently. Please note that due to this there will be an admin fee from DHL. For more information about ordering from the EU please contact [email protected] 

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