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FAQ
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How do I order Custom Manson?
Currently, the Manson Guitar Works Custom Program is closed to new orders. If you are interested in a Custom Manson, and would like to be notified when the program is open again, please contactsales@mansonguitarworks.com.
Do you ship to the EU?
Manson Guitar Works do indeed ship to the EU. However, as of 01 January 2021, instead of paying any tax at point of purchase, VAT will be paid at the point of arrival of the goods into your country. The rate of VAT that you will pay will be that of your country which can usually be found on your governments website. As well as VAT you may be charged duty. We cannot be specific on what the Duty you will be charged, but as an example the Duty on an Electric Guitar is 3.7%. For EU orders we use the courier DHL. When your order has been dispatched and arrives in your country a DHL representative will contact you for payment of the VAT and Duty due on your order. DHL pay for these on your behalf so that you receive your order quickly and efficiently. Please note that due to this there will be an admin fee from DHL. For more information about ordering from the EU please contactsales@mansonguitarworks.com
Do you ship internationally?
Manson Guitar Works do indeed ship Internationally. Please note that you will be charged VAT at your countries rate and Import Duty. The rate of VAT that you will pay will be that of your country which can usually be found on your governments website. As well as VAT you may be charged Import Duty. We cannot be specific on what the Duty you will be charged, as it is dependent on your country. VAT and Import Duty charges are your responsibility. For International orders we use the courier DHL. When your order has been dispatched and arrives in your country a DHL representative will contact you for payment of the VAT and Duty due on your order. DHL pay for these on your behalf so that you receive your order quickly and efficiently. Please note that due to this there will be an admin fee from DHL. If your country is not listed on checkout, or if you have any questions with regards to VAT and Import Duty, please contact sales@mansonguitarworks.com for more details.
Any question?
You can contact us through our contact page! We will be happy to assist you.
